Help Center · Setup Guide & FAQ

Getting started

It’s a signal app used together with a trading account and the MetaTrader 5 (MT5) platform. A professional trader shares how he views the markets: his “signals.” It is not a broker app, and it is not financial advice. How you use it is your own decision and responsibility.

No. Nobody promises you profits. Trading carries real risk and you can lose money, including the money you deposit. What the app gives you is a window into how a professional trader looks at the markets. What you do with that is your decision, and your responsibility.

A trading account opened through your link, identity verification, MetaTrader 5 installed, the minimum deposit (€300) on your account, and the signal app set up. The onboarding videos walk you through each of these in order.

Account & sign-up

You need a standard account with the broker. Open it through the link you were sent, so it’s set up correctly.

Yes. If you don’t have a trading account yet, create one. Open it through the link you were sent, so it’s set up correctly.

You don’t need to open a new one. Your existing account just needs to be moved under the correct partner number. Send an email to mena.bdo@vantagemarkets.com with the request: “Move my account under 24009180.” Once that’s done, you’re all set.

Use the link that was sent to you and don’t skip it: it makes sure your account is set up correctly. Fill in your name, email and a password. Use a real email you actually check (you’ll get a confirmation there) and pick a strong password. Then hit register.

Transparency note: this account is set up through a partner link, which may earn a commission when you sign up and trade, at no extra cost to you.

After you register, check your inbox for a confirmation email and enter the verification code. That confirms your account.

After logging back in, you’ll usually be asked to verify your identity. This is normal and required by law. You’ll upload a photo of your ID, and sometimes a quick selfie or proof of address. Have those ready, do it once, and you’re done.

MetaTrader 5 (MT5)

MT5 is the platform where you actually see and place your trades. Your trading account connects to it.

Once your verification is fully processed, your MT5 details are emailed to you automatically, so you don’t need to dig around in your trading account. From that email you need three things: your login number, your password, and the server name. Keep all three handy.

Download MetaTrader 5 from the App Store or Google Play on your phone, or from the official MetaTrader website on desktop. Open it, choose “Login to an existing account,” search for and select your server, then enter your login number and password and log in. If it’s correct, you’ll see your account connected and your balance showing.

Double-check the server name and password; that’s usually the cause. Make sure they match your account details email exactly.

Deposits & funding

You need at least €300 on your trading account to get accepted on the app and unlock the signals. It’s the minimum to start, and it’s not optional.

Without it, the strategy doesn’t have enough room to work with, so it can’t properly calculate losses into a trade.

Go to your dashboard with the broker and choose any deposit method that suits you. Enter your amount (keeping the minimum in mind) and follow the steps on screen. The money usually lands quickly, though it can take a little longer depending on the method.

Only ever deposit what you can genuinely afford to lose. Never use money you need for rent, bills, or anything essential.

Using the signals

Make sure your deposit (minimum €300) is on your trading account, connect your trading account, and fill in your details. The app checks with the broker that you have the minimum. If the funds aren’t there, you won’t get accepted.

Yes. The signal app is available for both iOS and Android. It was iOS-only for a while, but Android is now supported too.

Just a handful of things: your broker customer account number, your email, your name, your Telegram handle (this is for support), and your password. Take a minute to fill them in correctly.

Simply create one. Telegram is a free messaging app and setting it up takes a few minutes: download Telegram from the App Store or Google Play, sign up with your phone number, and set a username in Settings. That username is your Telegram handle, and it’s what you fill in when setting up the signal app, so support can reach you.

In the chat, the trader shares some context on how he’s reading the markets, then posts a signal, a buy or a sell, with zones (the buying or selling area), a stop-loss, and three take-profits (TP1, TP2, TP3). It shows you how a professional trader views the markets; it is not a personal recommendation, and acting on it is your own choice and at your own risk.

You place the trade yourself in MT5; there’s no auto-copy. Open the instrument, choose buy or sell to match the signal, then copy the numbers from the signal into your own order: enter around the given zone, and set your stop-loss and take-profit to the levels provided.

That’s completely up to you and the strategy you’re trading: for example a quick TP1, or holding for TP2/TP3 if you believe the market can run further. TP1 is more on the scalping side; TP2 and TP3 can also come through in a short space of time. Whether you take them is down to your own style.

We can’t and won’t tell you how much to risk or what size to trade. That’s entirely your call and depends on your own situation. As general education: many experienced traders only risk a small percentage of their account on any single trade, so one bad trade can’t wipe them out. If you’re new, it’s worth practising on an MT5 demo account (same platform, virtual money) first. How you manage your risk is your decision and your responsibility.

Troubleshooting & support

When everything is set up correctly, verification for the signal app is normally completed within 48 hours. Is it taking longer? In almost every case it turns out to be one of these:

Your account wasn’t created through the link. If you signed up at the broker without the link you were sent, your account isn’t connected to us. The fix: send an email to mena.bdo@vantagemarkets.com with the request “Move my account under 24009180.”
You already had an account, but the move email was never sent. Send the email above; without it, your account can’t be found on our side.
You sent the email but got no reply. Double-check that you used the exact address above. Is it correct? Then simply send the email again.
The minimum deposit isn’t there yet. You need at least €300 (euros) on your trading account. A deposit of $300, for example, falls just short of that, and without any deposit you won’t be verified at all.

Checked all four and still stuck after 48 hours? Send us your question with the form below and include your account details, so we can look into your specific case.

The app checks with the broker whether the minimum is on your account. If the funds aren’t there yet, you won’t be accepted. Make sure your deposit has fully landed and meets the minimum (€300), then try again.

Double-check your server name and password against your account-details email; that’s almost always the cause.

Start with your mentor or the person who introduced you; most questions are answered fastest that way. Still stuck? Send us your question using the form at the bottom of this page; we read every message.

How can we help?